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Direct Customer Agreement

1.7.1 inform the customer by e-mail and without delay (and in any case within 48 hours). The email is sent to the customer`s primary contact (as indicated in the subcontractor`s CRM (Customer Relationship Management) system, and the customer is responsible for updating this information; 4.5 We will not increase the service fee for the first 12 months of the agreement, unless third party licensors (such as Microsoft) increase or pass on their fees to us. 1.4.8 without the customer`s prior written consent, not to give access to customers` personal data or to transmit them to third parties (including group companies or subcontractors). If the customer agrees that the subcontractor entrusts a subcontractor with the performance of part of the services, the subcontractor must ensure the reliability and competence of the third party, its collaborators and representatives who may have access to the customer`s personal data, and include in any contract with the third party provisions in favor of the customer equivalent to those provided for in this clause and as required by the protection of Etze data. For the avoidance of doubt, if a third party fails to comply with its obligations under a sub-processing agreement or applicable data protection law, the processor remains fully liable to the customer for the performance of the subcontractor`s obligations under this agreement and the service agreement. 9.5 Cancellation for Infringement. XPR will terminate Customer in writing in accordance with this Section 9.5, unless XPR finds, in XPR`s reasonable economic discretion, that immediate termination without notice is necessary to protect XPR, its other customers, or third parties from operational, security, or other risks. Customer may terminate this Agreement due to a breach by written notice to XPR if XPR fails to comply with any other obligation set forth in this Agreement and does not correct such error within thirty (30) days of Customer`s written notification describing the error. . . .